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Privacy Policy

Your Privacy & Security

At, we recognize and respect the importance of maintaining the privacy of our customers and have established this Privacy Policy as a result. Below we describe what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.


Why do we gather information?

Since our online inception in 1996, has consistently provided our customers with quality goods and excellent customer service. We gather personal information to allow us to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of special offers and discounts.


What information do we gather?

Through our Web Site and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, products purchased and any gift recipient's name, address, telephone number and email address. Information you enter is not collected if you cancel or do not complete an order.  We may be tracking the conversion of online (the order total ONLY, and not customer information) orders with google adwords and microsoft adwords at any given time.   

How we use "cookies"

A "cookie" is a small file stored on your computer by a Web site which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to let us know that you are a prior customer and to provide certain features to you, for example to store information on your product selections as you shop on our site, but we do not store any personal information (except your name and shipping information) or financial information about you using cookies. Most web browsers automatically accept cookies, but most allow you to instruct your browser toprevent the use of cookies. However, if you disable this feature, the shopping basket will not function properly.


How we use the information we collect about you

We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from We never make such information available to other parties. Should you ever receive an email offer from us, you will be given the opportunity to opt out at any time.  You may remove your email address from our mailing list by clicking on unsubscribe.

Your online credit card transactions are secure with  We process all credit cards online through our Authorize.Net gateway and funds are not captured untill the order is completed.  We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL. Also, your browser may give you a pop-up message that you're about to enter a secure area. To view our current Comodo Certificate, please click the link below. We are also an active member of the Better Business Bureau. Please click the link below to view our reliability report.


Please contact us at the below information with any questions or comments.




Customer Service Hours
Monday – Friday: 9 am – 5:30 pm PST
Saturday: 9 am - 5 pm PST
Sunday: Closed

Customer Service Phone Numbers
Toll Free: (800) 588-0244 (US & Canada Only)
Store Phone: (323) 655-2330


Customer Service  Email


Mailing Address
Ball Beauty Supply
1543 S. la Cienega Blvd.
Los Angeles CA 90035