We pride ourselves in shipping both domestic and internationally in a timely and cost effective manner. We feel that mail order sites which charge the customer for shipping based on a flat rate or weight computation is doing the customer an injustice. Our philosophy is that a profit should not be made on an inflated shipping charge. Except for Priority Mail shipments under 3 pounds which we add no more than $0.50 to the postage charged by the Post Office, actual United Parcel Service and US Postal Service rates are computed by our shopping cart program. Our shopping cart program has been designed to give you the ability to see the shipping options and costs available before having to give us your credit card details.


We offer to ship to most international destinations, APO and FPO addresses as well as all U.S. Territories. Please see the specifics below.


CONTINENTAL UNITED STATES: We utilize both United Parcel Service or the US Postal Service for shipping to our domestic customers. Shipments valued at over $50 will normally only be shipped through United Parcel Service. You may choose any of the service methods which UPS offers or Priority Mail (under $50). Customers who select to have their parcel shipped by one of the UPS expedited methods (Next Business Day, 2nd Business Day or 3rd Business Day) will have their order processed and shipped the same day as it was received (assuming the order is received before 3:00PM Pacific Time on weekdays and excluding holidays). All other orders will be processed and shipped in a timely manner. Please note that United Parcel Service will not deliver to Post Office Boxes. Please select Priority Mail if you need us to ship to your PO Box. We ship orders from our warehouse in Los Angeles, CA.
Our shopping cart program will automatically calculate the cost for each available shipping method and allow you to select the one which best suits your needs. You will know the shipping cost before we ask for your credit card details, a feature which we know you'll like.


ALASKA AND HAWAII: We utilize both United Parcel Service or the US Postal Service Priority Mail for shipping to these States. You may choose either of the service methods which UPS offers or Priority Mail. Due to the high cost associated with UPS air services to your State, we advise that you select Priority Mail. Customers who select to have their parcel shipped by one of the UPS expedited methods (Next Day or 2nd Day) will have their order processed and shipped the same day as it was received (assuming the order is received before 3:00PM Pacific Time on weekdays and excluding holidays). All other orders will be processed and shipped in a timely manner. Please note that United Parcel Service will not deliver to Post Office Boxes. Please only select Priority Mail if you need us to ship to your PO Box.
Our shopping cart program will automatically calculate the cost for each available shipping method and allow you to select the one which best suits your needs. You will know the shipping cost before we ask for your credit card details, a feature which we know you'll like.


APO, FPO AND ALL US TERRITORIES: We will be happy to ship your parcel through the US Postal Service using their Priority Mail service. Our shopping cart program will automatically calculate the cost for Priority Mail shipping. You will know the cost before we ask for your credit card details, a feature which we know you'll like.


INTERNATIONAL: We ship to Canada, Mexico and most other countries. We offer United Parcel Service Worldwide Express service or any of the varied United States Postal Service international methods. Our shopping cart program has the ability to only compute United Parcel Service rates. Due to variable factors such as size restrictions, packaging requirements, weight and value, our shopping cart cannot compute the other postal options. Our staff is extremely knowledgeable on International postal methods and costs and we have given you the option of selecting "US Postal Service (Method and Cost to be Determined)" from the drop-down shipping menu on our secure checkout page. We strongly advise letting us contact you with all the options and costs available for your shipment. Upon receipt of the order, we will email you with the available options and costs for your authorization. Your credit card will not be charged until you indicate your choice. If you decide that the costs are too prohibitive, simply tell us and your order will be cancelled and your credit card not charged. 
Please be aware that most governments will charge some amount of Duty or Tax on a shipment of merchandise. We advise that you investigate this and be prepared when the shipment arrives. Depending on the specific country, you can expect to be charged from 10% to 25% of the merchandise value. Customers have asked us as to why we have charged them this fee not understanding that it is not us who is asking for this Tax but in fact is the local Government. For insurance purposes we must declare the actual value of each and every foreign shipment.
Before ordering, please be certain that your Customs regulations do not require any import license. Also be certain that the items you will be ordering are not "prohibited goods". Certain EU countries also prohibit cosmetics from being imported from non-EU member nations. SHOULD ANY INTERNATIONAL SHIPMENT FAIL TO CLEAR CUSTOMS AND/OR BE CONFISCATED BY YOUR COUNTRY'S CUSTOMS OFFICE AND DESTROYED YOU ARE ASSUMING FULL FINANCIAL LIABILITY FOR ANY LOSS. WE WILL BE HAPPY TO REFUND ANY MERCHANDISE RETURNED TO US UNDER THESE CIRCUMSTANCES HOWEVER THE ORIGINAL SHIPPING COST WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCE.


BACKORDERS: If a product ordered is out of stock at the time of shipping, we will automatically backorder it and ship at no additional shipping cost when it becomes available. You will not be charged for any backordered item until it actually ships.
Unfortunately we cannot backorder and ship any order which is below $7.50 in value.


FREE SHIPPING OFFERS: Certain items in our Web store are shipped free of charge. There are two important factors which must be adhered to for this offer to be honored.
1. UPS Ground service must be selected at checkout.
2. If any other items are selected which do NOT include free shipping along with one which offers free shipping, the free shipping offer is NOT applicable. Shipping will be added to the merchandise cost unless the order exceeds $300.00.
3. A shipping charge will apply to ALL International shipments. Our free shipping offers are NOT APPLICABLE on International shipments.


Privacy and Security | How to Order | Returns Policy

Copyright © 2007, Ball Beauty Supply Co. All rights reserved. 
416 N. Fairfax Ave., Los Angeles, CA 90036, (323) 655-2330
Information on this page is subject to change without notice.
Other products and companies referred to herein are trademarks
or registered trademarks of their respective companies or mark holders.